It has been several weeks since I have updated you with my ongoing saga with eBay and PayPal regarding the attempted eBay purchase of a Canon PowerShot SD800 IS digital camera. At this point I considered everything to be resolved – boy was this quite an amazing experience.
In the end, I have lost any respect that I had for PayPal, and because eBay owns that company – I am no longer quite the admirer of the company and service. The bottom line is that PayPal only cares about protecting itself and provides plenty of ways for folks to game their system. eBay recently announced that security is a top priority of theirs for 2007, however I say that it is too little, too late.:
This is how the situation concluded. After receiving an unauthorized payment from a compromised PayPal account, that amount was put on hold by PayPal. I immediately contacted the seller and notified them I was bringing the authorities into the situation. That prompted the individual who lived a short ways from me to immediately send a U.S. Postal Service money order for the full amount of my purchase. This was great news, in terms of recovering my payment.
(On a side note, I have since found out that the authorities technically would not get involved in such a situation. This is, according to my local police department is a civil matter between the two parties. Regardless if any fraud is involved.)
However, I contacted PayPal because there were many suspicious items including that the person involved in the transaction had access to multiple, false PayPal accounts to receive and send money. My suspicion was this person was part of a phishing ring, given that I encountered three different PayPal accounts during my involvement. I even offered to provide the envelope and information from the money order to assist in the investigation.
PayPal never contacted me nor responded to my offer. My bet is that as long as they received their commission on the transfer – they did not care.
For those keeping track, here is the history of this experience:
- The Anatomy of an eBay Scam: I discover the scam and attempt to contact PayPal to inform them.
- The Anatomy of an eBay Scam – Revisited: The user has covered their tracks and neither the FBI(IC3) or PayPal have responded. I discover more demographic information about the seller.
- PayPal is a RIPOFF: PayPal contacts me to let me know they have found in my favor, but cannot recover the money. However, they will “try” to.
- The Anatomy of an eBay Scam – Resolved: I receive a payment via PayPal from a different account and think my problems have gone away.
- The Anatomy of an eBay Scam – Reloaded: The money sent to me in the previous post is from another hijacked account.
- The Anatomy of an eBay Scam – Resolved Part II: I threaten the individual with legal action and luckily it pans out. A money order for the $289.00 is sent to me, is confirmed and clears the bank.
- Top 5 ways to make eBay a better place: Lessons learned on how eBay enables and supports the fraudulent users and activities without taking action.