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Sunday, February 04, 2007

Coincidence? Apple warns iTunes users on Vista

For anyone who has seen the news on Apple's latest warning, it is hard to believe that this is merely coincidence. That is, on the first weekend of Microsoft's Vista launch -- the biggest weekend for Microsoft in some years -- that Apple warns the new operating system may not work with iTunes. They even recommend that you hold off on upgrading your operating system until the next version of iTunes is released in the coming weeks.

With a release as big as Microsoft Vista, Apple has had months and even years to prepare for this particular launch. It seems questionable that they would have not had a patch or release available at launch. This seems somewhat suspicious, especially if the issues are as severe as Apple suggests below.

Here are the possible problems that Apple suggests may occur if you attempt to use your iTunes with Microsoft Vista:

  1. iTunes Store purchases may not play when upgrading to Windows Vista from Windows 2000 or XP.
  2. iPod models with the "Enable Disk Use" option turned off may be unable to update or restore iPod software, and make changes to iPod settings.
  3. iPod models configured to Auto Sync and have the "Enable Disk Use" option turned off may require being ejected and reconnected to resync.
  4. Ejecting an iPod from the Windows System Tray using the "Safely Remove Hardware" feature may corrupt your iPod. To always safely eject an iPod, choose Eject iPod from the Controls menu within iTunes.
  5. Cover Flow animation may be slower than expected.
  6. Contacts and calendars will not sync with iPod.

In addition, they have posted the following precautionary measures should you want to risk running your iPod with iTunes on Microsoft Windows Vista:

  1. Deauthorize all iTunes Store accounts.
  2. Enable Disk Use on all iPod models.
  3. Uninstall iTunes.
  4. Perform a clean install of Windows Vista (Highly recommended but not required).
  5. Reinstall the latest version of iTunes.
  6. Open iTunes.
  7. Choose Authorize Computer from the Store menu in iTunes.

At least for those who are still having issues, Apple has put out an iPod repair tool to help fix some of the above problems:

Customers who have upgraded to Windows Vista and are still experiencing issues playing iTunes Store purchases should download and run the iTunes Repair Tool for Vista after re-installing iTunes 7.0.2. Click here for more information about this tool.

Best of luck with your iPod and Windows Vista if you have already installed it. Otherwise, you may want to wait on upgrading to Vista if you iPod is as important to you as it is to most of us. As I mentioned earlier this week, I am not overly excited about Microsoft Windows Vista. I will wait for the dust to settle!


Anonymous said...

Boo Hoo. Early adopters will have to wait a few weeks to get a Vista version of iTunes.

Ken Hanscom said...

I do not think waiting is actually the big deal. What is interesting is Apple's lack of public comment before the release. They obviously knew that there would be potential issues with the release. Some wonder if this was intentional to steal some momentum from Microsoft during the media blitz.