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Monday, July 09, 2007

Verizon FiOS – The Saga Continues

Well today is Monday evening and I still do not have the HDTV channels for my Verizon FiOS TV service. I feel like it is getting closer, but it is still taking too long. Here is today’s update.

I started today by placing a call to the Verizon call center to inquire about my HDTV television service for my TV. After a couple of minutes the call representative mentions that it is not on the account. I mention that I have a HDTV television set but no stations and he mentions that he should be able to take care of that for me.

After a couple of minutes, the customer service person comes back on the line and mentions that their systems are currently down (3rd time in a week when I have been on a call), and the changes cannot be made. However, he would make sure that the changes were made to my account when it came back up. And, that finally I should have the HDTV channels when 8:00pm came around.

As you might imagine, 8:00pm rolls around and still no HDTV. Looks like another night with sub-standard service from Verizon and their FiOS system.

On another note, I was contacted by a Verizon FiOS media contact based on my blog. Perhaps that will be more fruitful than going through the standard Verizon support process.