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Sunday, September 23, 2007

Fixed! iTunes Installation Issue with 64-bit Vista

Whew! Now my Apple iTunes version is working again on my Microsoft Windows Vista Ultimate 64-bit (x64) operating system! Ironically, unlike I reported earlier today -- the import, ripping, and CD-burning inside Apple iTunes was still working. However, I kept receiving the pesky Apple iTunes Setup Assistance window with the following message:

"iTunes was not properly installed. If you wish to import or burn CDs, you need to reinstall iTunes."

First, let me say to the Apple iTunes folks that this message was completely mis-leading. The product still functioned correctly, just the error messaging was inappropriate. Not really the best user experience. (Yes, I know 64-bit operating systems are 'technically' not supported by Apple. How long can they continue this though? It is bordering on unreasonable.)

Here is how you can fix the issue: If it works for you, please let me know with a comment below!

1. The problem is with the Gear Software driver for 64-bit operating systems which is integrated into iTunes. What you need to do is visit the Gear Software website and download the right driver for your operating system and processor type. Here is the website:

2. The right version for me was the middle one: Driver installer for AMD64 and Intel EM64T processors: Windows XP Professional x64, Windows Server 2003 x64 Edition, Windows Vista x64 Edition. I downloaded the file and saved to my desktop.

3. I ran the installation and completed the install for the Gear Software 64-bit drivers. It is just a series of 'next' and then it completes.

4. Fire up iTunes version and it works as it is supposed to again!


Anonymous said...

Thank you for posting this, it works perfectly! I really appreciate it...

Anonymous said...

this fix does not work with my its really making me mad.

Erik said...

i was the one with the last comment.. i realized i gave no real info. i am running xp 64bit on an amd64 system. i just recently setup the 64bit system, but only yesterday tried to burn a cd with itunes. i put in a cd and it came up saying what do you want to do with it blah blah and itunes says the whole burn playlist thing. so i set one up, press burn, and the piece of crap says no burner hardware found or something like that. i'm like well that sucks, but wait! i just downloaded the new itunes but didnt install it, maybe that will fix it! i install it and when it opens it gives that error. i had never seen it before so i went on the internet and found a bunch of forums about it, all pointing here. i downloaded and installed those drivers, but no help for me..
eoes anyone have a tip?

Ken Hanscom said...

Are you getting any error or warning messages? Interesting different between your problem and mine is that I'm running an Intel Core Duo processor rather than an AMD processor.

Does not make sense that this would be a difference. Assuming you can burn with other software, correct?

Erik said...

no errors other than the one when i start itunes.

also, if i click about itunes, it says cd driver and cd driver dll not available.

i looked and in program files (x86)/itunes/cd configuration there is the drivers, so i dont know what the deal is.

i love apple, i own a powerbook, but i need this to work, and they need to support 64bit!

Ken Hanscom said...

Have you tried downgrading to the version that is fixed with the Gear drivers, verifying the fix and then upgrading to the latest iTunes version? Definitely a pain, hopefully a work around.

Anonymous said...

worked like a charm! thanks for posting the solution!

Anonymous said...

Thanks so much. REgarding your other post about 7.4.3, that isn't it. I downloaded and installed that and it didn't work. Only the driver you posted fixed it.


Martin Coyle said...

Great stuff. I'm running Vista and when I installed the new version of iTunes (7.4) I got the error message everytime. Now it's fixed! Cheers.

Anonymous said...

This worked for me. I had searched for an answer a few months ago with no luck, and decided to check again today and voila! Sweet, that error message was irking me.

Anonymous said...

oh i forgot to mention that i'm running an AMD Athlon 64 x2 and iTunes

Anonymous said...

I just want to write a big
to you Mr. Michel!

You sir, are a lifesaver. You have save me from slowly going insane with this iTunes message everytime.

Again, thank you very much.

Best regards.