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Friday, September 14, 2007

Removing Exchange Mailbox from Outlook 2007 Profile

I recently started testing out the Microsoft Office 2007 Suite of products. With that, I of course wanted to use Outlook 2007 to help manage my email, contacts and calendar. In the initial setup, being so used to connecting to corporate Microsoft Exchange environments -- I went through the wizard and setup the Exchange email only not to be able to complete the process.

That set-off a whole number of frustrating experiences simply attempting to remove either the offline folder setup for Exchange or the Exchange Account in Microsoft Outlook 2007. In fact, after adding the POP3 and MAPI accounts I lived with constantly being prompted for my username / password for the Microsoft Exchange account.

There were two errors that kept grabbing my attention for which there were was no help from Google searches:

1. "You cannot delete this Outlook data file. Configuration information in the file is being copied to your new default data file. You can delete the file after this information is copied."

2. "This data file is associated with a mail account. To remove it use the 'E-Mail' tab.

In either case, no matter what you do you cannot get rid of the Exchange account. It does not matter if you attempt to do this from Exchange, change the default delivery destination to a local PST or OST file, or if you use the profile manager to remove it when exiting from Outlook 2007. The errors persist in Outlook 2007.

The easiest way to get around this is to first exit out of Outlook and remove the entire profile for Outlook. To do this, either go to Start --> Control Panel --> Mail in Microsoft Windows XP or Right-click on the Outlook 2007 icon on your start menu and select Properties in Microsoft Vista. Once you remove the profile, create a new one with the appropriate (non-Exchange) entries and all works well!

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70 comments:

Anonymous said...

This really works !!!!
Thank you Ken for your advise.
Regards.
Peter

Anonymous said...

Wow. Nice work. You saved me some time there. Worked like a charm.

Thanks a million.

Anonymous said...

Thanks a million times.
I was beginning to lose hope that Outlook 2007 was just as bad as prior versions.
Your info should be somewhere on the hundreds of MS pages I surfed trying to figure out how to fix this.

Mike said...

Man why didn't I think of that it was really starting to frustrate me. Thanks old Chum!

Mike said...

Thanks Ken, I've been tearing my hair out all afternoon with this one. Cheers!

Thijs Wenker said...

Thank you Ken, I've been fiddling with this. Then I googled and that did help, because of you.

Have a nice day

Anonymous said...

Thanks!

I was googling for a solution to this and found your page.

Worked a treat!

Anonymous said...

I've been having this problem for days now. Thanks for your tip. So simple and efficient. Tahnks once more.

Daniel said...

Thanks mate!
you've been a great help!

t2technology said...

Thank you... Thank you... I uninstalled and reinstalled 4 times b4 i found your work around.

Anonymous said...

I got to the mail part in the control panel, clicked on the properties for outlook, selected the account for removal and received the same error msg. Do I need to delete the new account I set up first?

Jonny-O said...

To the person above this comment: click the "Profiles" button once you get into [Start -> Control Panel -> Mail]. Delete that. Then create a new profile... I hope that helps :)

Anonymous said...

Super. Big Thanks !!!!!

Wittyphantom said...

Mad Props to Jonny-O, that simple tid bit could have just saved me the last 4 hours of my life, thank you for saving the next 4 :)

Anonymous said...

Thanks, this was a hell of a time saver.

Anonymous said...

Wow Thanks! This saved my day

Kent Boogaart said...

Wow, that was a lesson in frustration. Thanks for your post - you just saved my Sunday arvo!

Rick Glos said...

Thanks! I had the same issue and your post helped.

jsplatty said...

On the basis that you should always show your appreciation for the kindness of others, even complete strangers, let me say a huge 'Thank You' for this! It has saved me from dispair.

Angelo said...

Thank you so much. You helped a lot of people.

Jason S said...

I thank you - my wife thanks you and my children thank you, they are going to get their dad back...heck it was even an act of green, now I can turn the power off.

I went to bed at 6 am this morning and my kids woke me up at 6:45, I closed my eyes and my wife came back into the room and said something and I literally responded

"Honey listen you have to make two mail folders and remove one and then ...." she said "mail folders?" and I said "Just listen....I cannot explain just listen this is important....two mail folders erase one,... two, erase one,,, two,,,one....you have to end up with one...."

I was still asleep.

I think I will have better dreams and better rest tonight...g night all....

PS These two phrases will never plague me again

"You cannot delete this Outlook data file. Configuration information in the file is being copied to your new default data file. You can delete the file after this information is copied."

"This data file is associated with a mail account. To remove it use the 'E-Mail' tab.

Wurscht said...

Wonderful. Thanks. Strange microsoft does not want this information to be available

Anonymous said...

You just made my life a little less miserable. Thank you.

Michael said...

I still cant seem to figure this out. I have vista and pulled up the properties window for outlook 07. From here I am not sure where to delete the profile. Thanks for any help. looks like most have figured it out.

d100 said...

Thaaaaaankkkkksss!!

Anonymous said...

I stumbled into an easier way to remove the data file from a profile in Outlook 2007. In the left hand pane right click on the data file (Personal Folders for example) and then select Close Personnel Folders (or whatever the name of your data file is) and presto it is now gone from the profile.

Anonymous said...

I tried to fix this same problem yesterday and could not even come close. Your instructions worked perfectly. Thank you!!

Matt said...

I must be blind... I'm in the Account Settings dialog (with Email, Data Files, RSS Feeds & several more tabs). But I can't find a reference to profiles anywhere. Can anyone tell me where they're seeing this? Thanks!

Matt said...

Never mind - it looks like I was in the second dialog instead of the first.

Darshana Bafna said...

Thanks Ken!! This was really very helpful, after struggling for an hour to set up my outlook. Thanks a ton..

Anonymous said...

Im still struggling here. I tried to remove the exchange account through the control panel as suggested, but still keep getting those same two error messages? This is even after creating a new account with all the proper pop3 settings. Any advice?

Anonymous said...

Nevermind. Ignore my post above, I just figured out what I was doing wrong. I was trying to delete the email account, not the profile. Deleted the profile and worked perfectly. Thanks so much, i can get some sleep now!

Anonymous said...

Thank you for blogging this. I was stuck with a similar problem and the usual solutions were not working. I had not thought to right click the Outlook start menu icon as an alternative way to access the mail profile properties. Your tip sure saved me a lot of time! Thanks!

Anonymous said...

Thanks for your help, I even called my email guy at work (exchange)with no luck. I went so far as uninstalling outlook but everytime I reinstalled it the profile came back. Thank You!!!

Anonymous said...

Thanks a ton. I can't tell how how helpful it is. I have ben struggling since 24 hours and now I fixed this issue.

5*s to you sir.

Anonymous said...

Your a legend! Perfect!

Peter said...

Amazing. Been stuck and frusterated on this for over an hour. Thanks!

Anonymous said...

Thanks,
spent 6 hours working on this

Anonymous said...

EXCELENT...! thanks

Anonymous said...

Just wanted to say THANK YOU! I spent 2 hours pulling my hair out thinking I was insane trying to solve this issue. THANK YOU THANK YOU!

Joe

Anonymous said...

If I knew this 6 months ago, it owuld have saved me no end of frustration. Also, for X64 and Vista users, the "mail" icon is under control panel-view x86 control-mail

apduL said...

thx a lot sir!! :)
i can get a rest for now on ...

Rahul G said...

Thanks Thanks Thanks !!!!!

Tania Santana-Santos said...

Thanks a million! This saved me a lot more agrivation.

Anonymous said...

Brilliant, really worked well! Just wasted 2 days of my Easter break....at least there is still 2 to go to fix the other bugs.

Anonymous said...

Thanks a lot!! I've been fighting with this problem for a long time, and this worked! THANK YOU!

Lauri said...

Thank you so much, I almoust lost my hope. btw, this bug is also in Outlook 2010 :(

Anonymous said...

Hi, if I deleted a profile, is there anyway that I can get it back or retrieve it?

Anonymous said...

Great Post. It works!

Anonymous said...

THANKS!!!! I was fighting this problem for two days now....

Anonymous said...

Hi, Many thanks. I had a similar problem in windows 7. I had an existing .pst file so the only thing that I did in addition was to delete the default Outlook.pst, rename my old .pst to Outlook.pst and restarted outlook.

Anonymous said...

Thank you! Thank you! I am using Windows 7 - same solution worked. If only I had seen your post earlier! I just wasted my afternoon...so little time, so much to do. Thank you!

Mark said...

I had trouble with the above solutions and couldn't figure out what the heck everyone was referring to as 'profiles'.

For Win 7, I went to 'Control Panel'->'User Accounts and Family Safety'->'Mail (32-bit)'. A dialog box pops up with three buttons to choose from: 'Email Accounts', 'Data Files' and 'Profiles'. Go into 'Profiles' and delete that troublesome little guy!

Anonymous said...

thanks

Anonymous said...

Same for me for the guy above - ALL AFTERNOON - thank you!

Isaac Grover said...

Thanks - this really works!

Isaac Grover, http://www.qcs-rf.com

Keren said...

Thanks SO MUCH! I am using Windows 7 - and was getting quite desperate with those errors leading to nowhere...

Anonymous said...

Super star !! Thank you so much !!!! Worked like a charm

Anonymous said...

thanks a million. It is very helpful post !!

EThaiZone said...

Thank you so much! You can help me a lot!

Anonymous said...

I selected my email profile in the control panel email settings and then clicked the "repair" button. I canceled this and was then able to delete the offending outlook data file that was causing me the same error message. I'm using Windows 7 and Outlook 2010 but I though that I'd mention this since the error message was the same and this might be a solution for others.

Dave

Anonymous said...

THANK YOU!!!

Vasko

Anonymous said...

Excellent! Would never have thought of removing the profile if not for your posting. Thanks so much!

Anonymous said...

Thanks! it worked.

Anonymous said...

thank you - this worked.
Chris Sutton - 10-6-11

chris sutton said...

this worked- thank you!

Mark said...

Thanks! Works under Windows 7 too! (once I figured out removing the profile and not the account from the comments)

Anonymous said...

it works, thanks
be carfull to backup your pst after

Anonymous said...

Tnx man.. U saved my day! Works fine under Windows 7 and Outlook 2010.. Finaly a solution to my problem :)

Anonymous said...

Just wanted to add to the chorus of thank-you's. This really really stopped me from pulling all of my hair out!