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Saturday, December 01, 2007

Fixed! Wii Games Freeze while Playing

This post is one of several on how to fix problems with your Nintendo Wii. To see the entire list, click here for the Nintendo Wii Repair Guide.


This can be the most frustrating problem for us when we are playing games on our Nintendo Wii. That being said, occasional lockups with video games can happen from time-to-time and do not necessarily indicate a need for repair or replacement of your Nintendo Wii gaming system. If you are experiencing frequent lockups, or a particular game always locks up in the same area, please see the information below – as it could be a larger problem..

Most importantly, please make sure you are using only licensed accessories. Unlicensed products and accessories do not undergo Nintendo's testing and evaluation process. They may not work at all with our game systems, and they may have compatibility problems with certain games or accessories. This could be the cause of erratic or unexpected behaviors, including game lockups.

If a game freezes while playing, usually the power, reset, and eject buttons will not respond. Try unplugging the AC Adapter from the back of the console, then check the air vents to make sure they're not being blocked – as that could be causing overheating. Improper ventilation may lead to locking or other severe problems with your Wii. When you unplug the system, please leave it unplugged for 60 seconds to insure a proper reset of the Wii.

If the information listed above did not help, please select from the links below so that we may help narrow the problem. How many games are regularly "freezing"?
Problems with one specific game
Check Nintendo's list of known Game issues, to see if the game you are playing has any known issues.

Check the bottom of the Game Disc (the side without any labels or writing) for any dirt or damage (such as cracks, scratches, etc.).

If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced. Please contact Nintendo for Game Disc replacement options.

If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc by clicking here. If the problem persists, the Game Disc will need to be replaced. Please contact Nintendo for Game Disc replacement options.

If the above information does not solve your problem, then the Game Disc will need to be replaced. Please contact Nintendo for Game Disc replacement options.

Only have one Game Disc
Check Nintendo for known Game issues, to see if the game you are playing has any known issues.

Check the bottom of the Game Disc (the side without any labels or writing) for any dirt or damage (such as cracks, scratches, etc.).

If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced. Please contanct Nintendo for Game Disc replacement options.

If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc by clicking here. If the problem persists, the Game Disc will need to be replaced. Please click here for our Game Disc replacement options.

Can you try the Game Disc in another Wii console? If so, this can help narrow down the problem.

Yes, tried the Game Disc in another Wii console but the Game Disc still will not play:
The problem appears to be with the Game Disc. Please contact Nintendo for Game Disc replacement options.

Yes, tried the Game Disc in another Wii console and the Game Disc worked properly:
The problem appears to be with the Wii console itself, and a repair is necessary. Please contact Nintendo for repair options.

No, you are not able to try the Game Disc in another Wii console:
At this time it is difficult to determine if the problem is with the Wii console or the Game Disc, and we recommend a repair for your Wii console and game. Please contact Nintendo for repair options.

Problems with some games (not all)
Are you able to play one type of Game Disc but not another (for example, you can play Wii Game Discs but not Nintendo GameCube Game Discs)? If so, then it is likely there is a problem with the Wii console and it will need to be repaired. Please contact Nintendo for repair options.

Check the bottom of the Game Disc (the side without any labels or writing) for any dirt or damage (such as cracks, scratches, etc.).

If the games look significantly damaged, such as with scratches or cracks, it will need to be replaced. Please contact Nintendo Game Disc replacement options.

If the game looks dirty (fingerprints, smudges), try cleaning the Game Discs by clicking here. If the problem persists, the Game Discs will need to be replaced. Contact Nintendo for game replacement options.

If the above information does not solve your problem, then it appears there is a problem with the Wii console and it will need to be repaired by Nintendo

Problems with all discs

This indicates the problem is likely with the Wii console and it will need to be repaired. Please click here for available repair options.

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