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Monday, December 03, 2007

Fixed! Wii – An Error has Occurred Message

This post is one of several on how to fix problems with your Nintendo Wii. To see the entire list, click here for the Nintendo Wii Repair Guide.


A common problem with the Nintendo Wii is that occasionally a specific game or the Nintendo Wii may display the following error message – “An Error Has Occurred.” This can happen at the main menu, within Wii Channels, or even while playing a game.

While occasional occurrences are not indicative of a major problem, if it starts happening more frequently, you may want to look into fixing the problem. There are a number of possibilities and fixes, depending on how often and when the error is occurring.

What is the frequency / occurrence of this problem for you?
Problems with one specific game
Check Nintendo's list of known Game issues, to see if the game you are playing has any known issues.

Check the bottom of the Game Disc (the side without any labels or writing) for any dirt or damage (such as cracks, scratches, etc.).

If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced. Please contact Nintendo for Game Disc replacement options.

If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc by clicking here. If the problem persists, the Game Disc will need to be replaced. Please contact Nintendo for Game Disc replacement options.

If the above information does not solve your problem, then the Game Disc will need to be replaced. Please contact Nintendo for Game Disc replacement options.

Only have one Game Disc
Check Nintendo for known Game issues, to see if the game you are playing has any known issues.

Check the bottom of the Game Disc (the side without any labels or writing) for any dirt or damage (such as cracks, scratches, etc.).

If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced. Please contanct Nintendo for Game Disc replacement options.

If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc by clicking here. If the problem persists, the Game Disc will need to be replaced. Please click here for our Game Disc replacement options.

Can you try the Game Disc in another Wii console? If so, this can help narrow down the problem.

Yes, tried the Game Disc in another Wii console but the Game Disc still will not play:
The problem appears to be with the Game Disc. Please contact Nintendo for Game Disc replacement options.

Yes, tried the Game Disc in another Wii console and the Game Disc worked properly:
The problem appears to be with the Wii console itself, and a repair is necessary. Please contact Nintendo for repair options.

No, you are not able to try the Game Disc in another Wii console:
At this time it is difficult to determine if the problem is with the Wii console or the Game Disc, and we recommend a repair for your Wii console and game. Please contact Nintendo for repair options.

Problems with some games (not all)
Are you able to play one type of Game Disc but not another (for example, you can play Wii Game Discs but not Nintendo GameCube Game Discs)? If so, then it is likely there is a problem with the Wii console and it will need to be repaired. Please contact Nintendo for repair options.

Check the bottom of the Game Disc (the side without any labels or writing) for any dirt or damage (such as cracks, scratches, etc.).

If the games look significantly damaged, such as with scratches or cracks, it will need to be replaced. Please contact Nintendo Game Disc replacement options.

If the game looks dirty (fingerprints, smudges), try cleaning the Game Discs by clicking here. If the problem persists, the Game Discs will need to be replaced. Contact Nintendo for game replacement options.

If the above information does not solve your problem, then it appears there is a problem with the Wii console and it will need to be repaired by Nintendo

Problems with all discs

This indicates the problem is likely with the Wii console and it will need to be repaired. Please click here for available repair options.

5 comments:

E said...

"an error has occurred" message for all of the games where do you click and what do you doooooo!!!!!

Manuel - Mexicali said...

In my case, it was the DVD main motor.
I get the error message that disk could not be read.
Then I compare the sound that the bad wii made against a good Wii.
Good Wii takes the disk and then you can immediately ear the sound of the spinning main motor.
Bad wii takes the disk and the you can ear 2 o 3 "grrs" like attempts to do something.
I follow your guide for "jammed DVD" to open it, and what I found is that de Main motor does not spindle anymore, so the 2 or 3 "grrs" is the noise made by the lens actuator changing its position looking for something to read.
I will change the motor. It’s $10 dollars against $70 of the whole DVD drive. If fail, it will be something about the circuit so I will need to change the whole DVD drive. I’ll take the 10 Dollars risk first.

Pat said...

Did you have any luck with the $10 repair? Ours will only play Gamecube games but not Wii games. Nintendo wants $75 to fix + $10 shipping.

nancy said...

nancy said
we have the same problem as Pat Gamecube works and 1 wii game works where all the other wii games give us the error code. Any advice please. bigfoot309@yahoo.com

Anonymous said...

I just went thru our wii that hase error issues and I think it need a new drive and which one do I order ,Thanks
Hhankthecrank@aol.com