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Saturday, April 26, 2008

Forwarding Email to No Longer Works

I was lazy and this morning I was called on it. When I checked my inbox this morning I noticed several delivery failure messages from email address in which they were being rejected with the following message:

This is an automatically generated Delivery Status Notification Delivery
to the following recipient failed permanently:

Technical details of permanent failure:
PERM_FAILURE: Gmail tried to deliver your message, but it was rejected by the recipient domain.

The error that the other server returned was: 550 550 #5.1.0 Address rejected.. We recommend contacting the other email provider for further information about the cause of this error.

Thanks for your continued support. (state 14)

The root cause? AT&T / Cingular had announced last September that forwarding from accounts to the new accounts would stop on March 1st, 2008. I pretty much ignored the original email that I received from AT&T and Cingular, knowing I had plenty of time to make the switch. I did not setup a reminder and this morning the email delivery stopped working.

Apparently it took AT&T little longer to do it than they initially planned -- April 25th, 2008 was the last day that the forwarding would continue for my particular account.

However, this was a really easy fix. All I had to do was log into my Gmail account, change the forwarding address from to and my mail forwarding was immediately restored.

Hopefully you did not get caught by the same issue I did. If you did, at least you know there is an easy fix!

A sad day indeed, no more orange Cingular splat and no more email addresses.


Anonymous said...

i got bit by this too, but changing the hostname from mycingular to att did not resolve the issue.

i've been on the phone with att for a good bit now and they haven't a clue what's going on or how to help

Ken Hanscom said...

That is a total bummer. It took literally 30 seconds for mine to be effective after I moved from to Best of luck and let me know how it turns out!

Anonymous said...

while we were trying to sort the issue, at&t suffered an outage in los angeles that brought down internet access and email.

i am absolutely hating at&t at the moment.

business class service, right?

Josh said...

Thanks for the tip. This really helped get some of my VP's back to work.

Ryan said...

If you are updating this address on exchange server, this has to be done in two locations in the active directory profile.

Ken Hanscom said...

Ryan -- would you mind detailing the two locations in Active Directory for those who may not be aware. Thanks for the great additional tip!