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Sunday, June 22, 2008

Nintendo Wii: How to Repair the DVD Drive (Guide)

When I purchased the broken Nintendo Wii on eBay, I knew that there was a problem with the DVD player / drive. In fact, the exact description from the auction read "Does not take in CDs. You can hear the motor, but it does not take in CDs." I figured the Nintendo would need a complete DVD player replacement.

However, after taking apart the Nintendo Wii -- I was able to fix the "jammed" or "noisy" Wii DVD drive in just 10 minutes. Since that point in time, the DVD player has worked flawlessly and I was able to play several games of Rayman's Raving Rabids before reselling it back on eBay again for a handsome profit.

How did I do it you ask? Well, that is where the tutorial comes in. In the guide below, I will take you through the process of troubleshooting your Nintendo Wii's DVD drive.

This post is one of several on how to fix problems with your Nintendo Wii. To see the entire list, click here for the Nintendo Wii Repair Guide.


First let me describe the type of problems that I was seeing. First, when I turned on the Nintendo Wii, it powered up without any issues. It took me to the Wii home screen where I could see the Wii Channels. I could get into the setup screens, change settings. There was not a real problem with the Nintendo Wii unit. However, when I tried to insert a game disc into the DVD slot, it would not insert. I would hear the motor turn and it sounded. I little additional shove of the DVD did not free it up. The DVD mechanism appeared to be completely frozen, neither inserting nor ejecting the disks.

Now, onto the tutorial.

1. You first need to follow my Nintendo Wii Tear down guide, found here.

2. Next, you need to unscrew the DVD drive from the Nintendo Wii by following my DVD drive replacement guide through step 4, found here. Set the DVD drive on its side next to the Wii, leaving it still attached to the Nintendo Wii, as per the picture below. You will need to connect the power to your Wii.

Nintendo Wii DVD Drive Repair: Set the DVD drive on its side next to the Wii, leaving it still attached to the Nintendo Wii, as per the picture below.  You will need to connect the power to your Wii.

2. Now, familiarize yourself with the DVD drive. First, look on the outside of the DVD drive at the white plastic pieces. Each one is a lever that helps to control the loading and ejecting mechanism. Gently pull or move each lever a couple of times to see if the DVD drive loading mechanism frees up.
Nintendo Wii DVD Drive Repair: Now, familiarize yourself with the DVD drive.  First, look on the outside of the DVD drive at the white plastic pieces.  Each one is a lever that helps to control the loading and ejecting mechanism.  Gently pull or move each lever a couple of times to see if the DVD drive loading mechanism frees up.

3. Now look on the other side of the DVD drive and notice the long white plastic mechanism where the arrows are in the picture below. You should be able to slide the mechanism towards the back of the DVD drive and it should snap back. Also, you can see if you can turn the white wheels (with teeth) with your fingers.
Nintendo Wii DVD Drive Repair: Now look on the other side of the DVD drive and notice the long white plastic mechanism where the arrows are in the picture below.  You should be able to slide the mechanism towards the back of the DVD drive and it should snap back.  Also, you can see if you can turn the white wheels (with teeth) with your fingers.

4. Now for the fun part. Power the Nintendo Wii on by using something to press the button tab where the button would normally be. The Wii powers up as normal. Then place the game disk inside the DVD drive to start the loading motor. While the motor is loading, move a couple of the mechanisms on both sides (try several different ones) to see if loading mechanism frees up. It may take a couple of tries.
Nintendo Wii DVD Repair: Now for the fun part.  Power the Nintendo Wii on by using something to press the button tab where the button would normally be.  The Wii powers up as normal.  Then place the game disk inside the DVD drive to start the loading motor.  While the motor is loading, move a couple of the mechanisms on both sides (try several different ones) to see if loading mechanism frees up.  It may take a couple of tries.

5. In my case, it took three tries of attempted loading and then like magic, the DVD drive clicked and the game loaded in smoothly.
Nintendo Wii DVD Drive Repair: In my case, it took three tries of attempted loading and then like magic, the DVD drive clicked and the game loaded in smoothly.

6. Repeat the eject and loading of the DVD from the Nintendo Wii 10 times to make sure it was not a fluke or if there are further issues with your Wii.
Nintendo DVD Drive Repair: Repeat the eject and loading of the DVD from the Nintendo Wii 10 times to make sure it was not a fluke or if there are further issues with your Wii.

And with a little luck, you have repaired your Nintendo Wii DVD drive without having to replace it! Good luck, and let me know with a comment if it works for you!

55 comments:

Anonymous said...

ty alot u saved my life

Anonymous said...

I'm having to push that large white mechanism forward in order to stop the grinding noise and keep the DVD in the drive.

Ken Hanscom said...

@Anonymous,

That may be the case depending on what went wrong with your DVD Drive to put it in this situation in the first place.

-Ken

Anonymous said...

This is a pretty helpful guide. Helped me fix that problem. Now, a new problem has popped up. The Wii DVD drive won't spin any discs. It would be great if you had a solution.

Anonymous said...

Thanks, Ken. Now I've a new problem. The Wii won't spin discs anymore. Everything else is fine. It just won't spin discs. I would greatly appreciate it if you could help me out.

Anonymous said...

you just saved me massive repair fee from nintendo

Marco said...

hey ken i was just playing some games when all of a sudden i ejected a game to play a different one, then i inserted the new game. the game only goes half way and ejects on its own, i tried using this guide please help!

xchuboi said...

I need help. I opened up the dvd drive to fix the white pieces because they were not in place of the wii. Not snapped into place. When I took of the cover, this little coil of wire fell of and from then when ever I insert a disk, it comes back out because the two little bars won't come up to block it. Please someone help me. I really need help.

Anonymous said...

There is a game inside the console which plays OK but the DVD will not eject. Makes all the noises and the blue lights come on briefly, but the DVD stays in and resets. Tried power off/on, console in borizontal and vertical positions - no joy. Is there a quick fix, Ken? Raj

Ian said...

Thanks for the guide I have got so far but appear to have a different problem to the one you described. My Wii drive is making an interesting noise when it tries to read the disc. The load and eject works fine.

I made a video and posted it on YouTube. If you have any ideas I would be grateful.

Cheers

Ian

http://www.youtube.com/watch?v=FZnbcSPDH7c

klaus said...

Hey. Thanks a lot for this very thorough work.

I have a different problem. I have a D2B wii with a defect drive. I accidently bought a D2A drive.

Can I fit the D2A drive in my D2B wii? does anyone know?

And if it should work, and for some reason doesn't - what to do?

Thanks a lot for any help.

/klaus

Ken Hanscom said...

Hi Klaus,

My understanding (although I do not have experience with this) is that it will work fine, without issue.

Anonymous said...

Recently, I dropped my wii and now it won't read anything! It still works fine and loads/ejects discs, but then it makes a weird sound won't read them. Should I follow the same guide of fixing the jammed wii or what? Thanks appreciated.

Anonymous said...

ROFL at previous poster.

"Hi - I dropped my Wii like an idiot and have a completely different problem than the one you described. Will your fix help me anyway?".

LOL. Tool!

Douglas said...

my wii make a irritating loud noise...like in this video:http://www.youtube.com/watch?v=xOPfsje4A6Q&feature=related


and i followed this video and after close the wii he still making this loud noisy and since this noisy started in Supera Smash Bros Brawl occurs the error"the disc could not be reado" Im almost sure with that noise is the problem behind this..so i have 3 questions:

1:What the cause of that noise
2:will be noise and really the reason to read these errors?
3:How to fix then


please reply

Ben said...

Thanks a lot for this post. I tore down and repaired my son's Wii in under a half hour.

I appreciate you taking the time to share your expertise.

Anonymous said...

Excellent help! For people with disk reading problems problems: In the DVD drive is a laser which you can see when there is no disk in the drive (off course after you dissembled the drive as shown on this site). This laser case should be able to move freely over the disk surface. In my case this was causing the 'cannot read disk' problem. After having unjammed this part things are working as before!

phils said...

Thanks very much for this guide.

We lent our Wii to a relative, and a three year old stuffed two DVD's into it. Following the instructions I was able to get them out in 15 mins. And the Wii's working fine.

I got this screw driver set from Amazon - cam in two days - C & G NDS & NDSL (Tri Wing & Philips) Screwdriver Kit.

Anonymous said...

I got a easier soultion just turn the player on and have the cover off, you do not have to remove the drive from the unit, there is a little white torque wheel on top right side, move that wheel with your fingers at the same time plug the unit it and the motor will click and catch and fix itself.

Benjamin said...

Thanks for this guide, took me ages to find it, but this guide was excellent

My son stuck a rock in there and probably me trying to get a disc in there without knowing the rock was in there upset the loading mechanism

After looking at your guide and having a play with the white bits of the load mechanism, we have a fixed Wii

Thankyou

Anonymous said...

Thanks so much. The Tri-wing is a must (ebay $3). Took it apart, fixed it, and put it back together in under an hour. Good to keep track of what screws go where. Thanks a ton. Nintendo wanted $85 to fix, it only cost me 1 hour and $3!! Thanks again

Texas Resident

hamjudo said...

Thanks for the instructions.

I had a case where the laser thingie got stuck. So thanks also go to the May 5, 2009 Anonymous who suggested sliding it back and forth.

I was too impatient to wait for a tri-wing to come in the mail, so I made my own out of a small allen wrench. I ground it down to a triangle. It was only good for 1 to 3 screws, before I would have to grind it some more. Spend the $3 and wait two days, it is worth it.

Jena said...

FIXED!!!
Thank you! great instructions. spent under $10 dollars and would not have even spent that much. The security set I bought from the hardware store was too big, that cost me $6 dollars right there. I bought the Tri-wing bit on Ebay for .99 cents and free shipping. The other precision set I bought at Menards for $2 dollars. It took a few tries to unjam (five?) and then a small plastic piece popped out and it was fixed.

Anonymous said...

You don't have to take apart the dvd drive, whats happening is the belp is slipping, all you have to do is give the little worm gear ontop a little push with your finger and it will release

Minuteman said...

Two other possible problems, and how to fix them:

1. If your disk will not feed, it could be that the rubber roller that feeds the disks has been knocked off its gears. You will have to take off the silver casing on the top of the DVD drive. There are five screws, four at the back of the drive and one at the front. They are phillips screws and easy to remove. Once the cover is off, you can see the gears on the side of the drive. The one closest to the front of the drive is the roller gear. Make sure it meshes with the gear behind it.

2. If your disk will load and lock but not spin, it is possible that one of the two metal-and-plastic arms that lock the disk in has become bent. With the cover off, you can see these arms at the very front of the drive (silver with white plastic, one on each side of the center line of the drive). If they are more than 1/8 inch from the front of the drive, bend them back toward the front until the are almost parallel with the front of the drive. That may fix the problem.

J to da J said...

hey im 12 and about to turn 13 in october 17 2009 i need to know how to fix my wii without using a triwing screw drive so do you know a way to take out a triwing screw without that triwing screw driver so i can fix it and me and my friends and bros can play but if there is another way to fix my wii without taking everything apart,then please tell me and thanks for reading

Amy T. said...

Your tutorial was wonderful. I went through the steps easily and once I had the cover off, I found the problem with my dvd drive. Seems my four year old had inserted a crayon wrapper into it and failed to inform me of this. The Wii is back in working order! Thanks SO much!

Joe said...

Just wanted to thank you for the excellent disassembly guide. I also wanted to relay the tale of the Wii I repaired using this guide.

Long story short: Discs would not load, and the entire system was rattling pretty badly. I assumed some mechanism was broken in the drive or something similar. Nah, turns out there was an SD card inside the DVD drive. Yup.

Justin said...

Excellent disassembly and DVD drive repair guides! They worked perfectly. Playing with the little plastic pieces freed them up, so now my Wii can take in/eject discs.

The only thing I would add is a warning not to try powering on the Wii with a metal tool. I shorted mine out doing this, and while unplugging the power cord from the wall for a few minutes solved it, I almost messed my pants.

Kelli said...

So glad I found this guide. Our wii is broken and apparently in the beautiful state of Alaska there is not an authorized dealer to repair. I didn't want to spend a ton of money either so I just bought a triwing for $2 on ebay and I can't wait to try and fix it myself with your guide. Thanks for taking the time to post this.

buggyracer said...

Thanks so much for this guide, and a special shout-out to Minuteman above - my rubber roller WAS off the gears and that solved my problem quickly. GREAT JOB!

Anonymous said...

This guide is great & all kudos to Ken for creating it. Our wii wouldn't accept discs. I googled for help, found this, bought a tri-wing (2GBP on ebay) and 30 mins later everything was fixed. I am NO DIY'er, but the guide is comprehensive. I didn't have to disconnect the face plate, nor dissemble the DVD. Just worked the plastic arms and all OK. My kids think I am a genius, so for that and your generous sharing of knowledge, I salute you
Jon (UK)

KT said...

Well, I have a problem that is similar to what Anonymous had, and when I looked for the solution on the comment thingy, I couldn't see how the problem was solved. My wii is acting up in a really weird way, it recently did an upgrade, and well, my wii is about 3 years old, but the thing is, it's done an upgrade before and has been just fine...but this time it only played the game for about an hour or so and then it had the error has occured message, so I followed the wii book thingy on what to do, I unplugged it and checked the disc even though it was brand new, and then I even went to the wii options and sacraficed my data by putting it back in the factory format, and it still didn't work, so I'm sad because I've lost all my data and I can't play my wii...it won't even hum, it's not trying to read discs, at first, when I did the data thingy, it hummed, but it sounded like the disc was slipping and eventually it stopped spinning...any solutions?

Steve said...

Spot on i have repaired 2 consoles now using this guide both were jammed and upon playing around with the drive mechanism they both released and were able to use again. Thanks alot.

Logan

Anonymous said...

Hi, This guide is great. I have read through most comments here. Got my disk out. Was aware before that drive wasn't spinning when pressing eject. Now that disk is out there is no change.
We need a great guide like this that explains and shows what to do for drive not powering up.

Anonymous said...

thank you so much, this is just what I was looking for! I think my DVD drive might be jammed, none of the white plastic parts will move =/ Would I be able to fix this by powering it up and testing it out?

Sharon said...

Thank you so much!! I am so very happy to report that thanks to your guide we fixed a broken Wii that we picked up off of Craigslist. I was really upset at first because the seller did not disclose that the Wii was rejecting discs. In fact, when I asked her why they were getting rid of it, she just said her three boys no longer wanted to play it. I got it cheap, and was sad when I found out it had a problem. Well, now it doesn't! We found that one of her little boys had stuck something in the disc drive. Her loss, my gain!

NOTE: We had to hook the Wii up to all of the cords and once we got the Wii to accept a disc we tried to start the game. As soon as the disc started spinning, the plastic item that caused all the problems spit out immediately. I was unable to get it out until the game disc started spinning, in fact, I had no idea it was in there because I couldn't even see it.

Hooray!

Katrinka said...

Thank you! This guide was easy to follow, and I had our Wii fixed in less than an hour -- and it only cost me a few bucks for the tri-wing screwdriver. Once I had the drive cover off, I could see that the lens had been knocked out of position and needed to be pushed back. I also removed a couple of stickers, LOL. My son says I'm the best mom ever. :0)

Erica said...

My issue was a dead optical drive motor (which cost me $9 on ebay), but your instructions were a huge help in opening my wii up and figuring it out. Plus my husband declared me "the coolest chick ever" for fixing it myself! Thanks-

Evan said...

hey i dont know if what your replacing will do the trick but my wii is not reading any disks. If you know anything that will help please tell me.

thanks,
Evan

Dustin said...

Thank you for this in depth tutorial. My Wii games would load only about 3/4 of the way and attempt to lock down and spin. Turns out it was just a tiny metal tab on one of the loading/unloading mechanism had gotten just the slightest bit bent. Worked like a charm...

Thanks again,

Phish Phan

neroxyr said...

i'm using this guide, i'll let you know how it went, but by repairing you mean, fixing the same dvd drive, because mine let insert discs, it makes an attempt of reading it, makes 3 weird noise like something is being blocked and the black screen saying that it can't read disc, my question is: is it being blocked by sth or is lens replacement problem? Thanks

Anonymous said...

Thank you!

problem #1 cause: a game disc was forced into the Wii disc drive while another game disc was already in there.
symptom: the first disc was stuck in the disc drive and would not come out. the disc would make a rattling, scraping sound as it tried to spin. (this is a hint at the solution to problem #2.)
the fix: open the Wii, remove the top plate from the disc drive, and remove the disc.
problem solved.

problem #2 cause: unknown
symptom: error message when the Wii tried to spin-up the game disc. this is the "Error occurred" message. disc did not spin up, and only made a few quiet attempts to do so, before posting the black screen error message. on further examination, with the Wii cover off, the disc was seen to NOT spin at all. it was stuck somehow.
the fix: open the Wii, remove the top plate from the disc drive, and straighten the metal retainer guide tabs. Those are the two metal tabs that pop up and block the drive bay when the disc is fully inserted. the guides must be parallel to the drive bay tray and about 1/8" from the slot opening. one of them was bent. un-bent the metal retainer guide.
problem solved.

the Wii is working again! thanks to all who posted here and helped to make it so.

kawheeler said...

Hi all,

This was a very helpful guide. Our wii had been broken for quite some time with a disc read error. Our kids are less than gentle with their toys and I suspected that the unit was dropped at some point. Thinking this was a goner, I was spurred on by this and other sites to have a closer look. After opening the unit, it became clear that our problem was that the disc was not spinning. Removing the wii outer case and disassembling the disc drive did no reveal any noticeable problem. Reassembling all the components (If you do this make sure to take note of the location of each screw and piece/part) and supplying power resulted in our unit working without issue. There are three internal motors - one to accept/eject the disc, one to move the laser, and a third to spin the disc. Because I didn't find any obstructions or misaligned parts I believe that my issue was related to electrical connections. If you're experiencing similar issues you might want to think about taking your wii apart and reseating each connection. Hope this helps.

Anonymous said...

One other possible solution to a Wii DVD drive that only slightly spins the DVD at a non-fully inserted level ... a level in which the DVD drive doesn't swallow the DVD...

This was a very helpful guide though.

When my efforts to hunt down a 3mm Tri-Wing Screwdriver in the Austin area failed, I decided to try the "drop" fix. This worked for me but may cause other parts to be damaged for you. I took my Wii and dropped it from about 3" Inches onto a couple of magazines 3 times. Plugged it back in and amazingly it began working again. I've successfully reinserted the DVD 5 times since the "drop" fix.

I still need to invest in the Tri-Wing Screwdriver should I need to get into the Wii at a later time.

Thanks again,
MotoTech

Anonymous said...

Thank you so much for all this info that you posted! It took A LOT of fiddling with gears and disassembling and reassembling the drive mechanism, but it worked.

My Wii had the initial problem of being in "closed mode" where the two metal bars or metal teeth in the Wii were blocking the exit and entry of the disc. I took it apart and manually forced the disk out. I couldn't get to the gears easily. I then took of the top case of the drive, fiddled with the gears, but they were stuck. I eventually got the teeth to move down.

When I put all back together, I got nothing. No light, no sound, but wii still worked. I fiddled with the data cables and motor power cables numerous times (HOURS) and then somehow, it worked. I don't know how or why, but it finally clicked.

Thanks again.

lukestagg1@googlemail.com said...

Thanks alot. Just getting into the wii and fiddled around with the gears, i realised that the feeder had been forced away from the other gears. Poked it around for a while and eventually CLICK it just took the disk. Thanks for the guide though - it gave me the up and go to get in the thing and have a crack at fixing it. If your ever in Bedfordshire, UK, i will get you a beer.

Arin said...

Thanks man; not many people take their own time to help with such problems like you have. You're a great person, and the gigital world is lucky to have you apart of it. Good luck with this crazy career.

tj said...

I too opened the dvd player on my wii, and the black lever thing fell off, now i cant see which way up it goes, or where it fits, can anyone help please

Anonymous said...

i am having problems with my dcd drive as well. whats going on is those little white tabs that he shows you on those pictures. there is a certain one that should stay clamped into each other but it doesnt. it also says we have a cd in in but we dont and there is a locking thing on there that when a disk is in there it wont let us put another one in because its locked right where you stick the dvd in so im not sure how to fix this. and why it keep saying there is a disk in it when there isnt. so fustrated.and it is modded with wiikey fusion so that could have something to do with it but even if i were to take the chip out it would still be doing the same thing so im not so sure that taking it out would help either any one have any ideas on why its doing this and how to fix it. my wii is already taken apart so warrenty isnt a big deal.

Daz said...

used this guide to help me but my problem turned out to be slightly different. on the right hand side on the drive near the front you can see a few gears one of these has worked it's way out of line simply pushing the metal axle holding it brought it back in line. just thought i'd mention it incase anyone else suffers the same thing

Anonymous said...

Had the DVD load problem. The belt had came off. With $3 worth of tolls this blog saved our Wii. Thanks.

Anonymous said...

Mine takes discs but I just hear clicks and then get the error message. Any ideas?

Anonymous said...

thanks for this! I used another tutorial to take it apart but came here as the dvd drive won't insert. tried playing with the white parts to no avail. I then just happen to flip the wii around looking at it from the back and there it was. a darn memory card in the loading area. once that was removed it was fine.

Anonymous said...

Thank you for the detailed step by step process! It really helped out alot! One thing though, I was searching on Ebay for a Security Tri-Wing Screwdriver. Does it matter if it's an apple battery tri-wing or something?