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Saturday, November 15, 2008

Fixed! No Available Message Stores - Blackberry Synchronization Error

Last night we were over at a friends house for dinner and the conversation turned to mobile devices. Several of us had Blackberry devices and our friend was having issues getting it to sync properly with Microsoft Outlook on Windows XP. They had spent hours on the phone with RIM Blackberry and Verizon support -- yet the problem could not be figured out.

First they tried reinstalling the Blackberry Desktop Manager. No luck.

Then they tried reinstalling, then upgrading Microsoft Office Outlook. No luck.

The symptoms were that they could walk the through the "Configure Sync" wizard, but when they Blackberry Desktop Manager went through the synchronization process, an application error message popped up for the Microsoft Outlook Connector, "No available message stores."

Screen shot of Blackberry Desktop Manager Sync, where the error message No Available Message Stores for the Microsoft Outlook Connector Appeared.
I offered to take a look at the problem to see if I could solve it a little more quickly. What was a little different for me this time, is that my friend was using only the Desktop Manager software. I was more used to the Blackberry Enterprise Server (BES) type connections, but figured I might be able to figure it out.

I tried a couple of basic configuration changes, and still kept running into the "No available message stores" error. It was time to turn to Google. Luckily, after piecing a few different sites together, I came across the fix for the issue. Rather than forcing you to sift through those pages -- the problem and updated directions for fixing are below.

The root problem was with a corrupted or incompatible version of MAPI32.dll with the Blackberry Desktop Manager and Microsoft Outlook. Given the problem and the tools that Microsoft provides in Windows XP and Windows Vista, you can accomplish the fix in less than 5 minutes.

Here are the steps...

1. Optional (I did not follow and it worked): Exit out of both the Blackberry Desktop Manager and Microsoft Outlook clients. Make sure that in your task manager that the process Outlook.exe is not running.

2. In the default Windows XP or Windows Vista installation go to the folder C:\Windows\System32. You can also get there by typing in %systemroot%\system32 into the Start --> Run prompt.

3. In the System32 folder, find the file "MAPI32.dll" and rename it to "MAPI32.dll.old" or similar.

4. In the System32 folder, there is another file called "FIXMAPI.EXE" that may just show as FIXMAPI depending on your configuration. Double-click it to execute the file, it will create a new version of MAPI32.dll.

5. Verify the new file in your System32 folder. You may need to hit F5 to or go to View --> Refresh in order to show the newly created file.

Now start up the Blackberry Desktop Manager and re-configure the synchronization feature. The error message Microsoft Outlook Connector Error - No available message stores should not longer be there!

This fixed my friends Blackberry synchronization error and boy were they happy. I just felt bad that they had spent a couple of hours on the phone with Blackberry and Verizon and the fix took me just 5 minutes!

61 comments:

Anonymous said...

Great solution, thanks, worked a treat, had been scratching head for days!

Brian said...

Thank you soooooo much. I have spent 4 hours dealing with Sprint and Blackberry support. I got frustrated and googled by problem and found you. In 5 min.s problem fixed. You're awesome.

Ed Swindelles said...

Thank you for the advice. This fixed my problem as well.

Anonymous said...

Home Run!!!!!!! This worked like a champ. Got rid of my no message store error. You would think Blackberry would put this on their site in plain text!!!

Thanks again...

Jeff said...

A lifesaver. I don't know why Blackberry doesn't know about this problem. I am posting the information in "Blackberry Support Community Forums" today.

Anonymous said...

AWESOME AWESOME AWESOME!!!

Anonymous said...

Thanks. Unfortunately it did not fix mine . After I applied the above steps, I am still getting the “no available message stores”

Help.... anyone else have another solution?

Thanks

Chris said...

Thanks! This fixed my problem too.

Ken said...

The solution sounds simple enough. However, I am unable to get around the TrustedInstaller permission settings within Vista. Any suggestions?

Anonymous said...

I've just had the problem a few minutes ago and the solution worked liked a charm.

On the real, thank you dude!

Taji said...

i am also having a problem. When I try to rename the file a window pops up saying Destination folder access dennied. You need permission to perform this action.

Assistance would be greatly appreciated

jefferson said...

Didn't work for me.

I use Outlook on top of a groupwise client. When I took your steps to fix, it asked for my password (a step in the right direction) and then still gave me the error.

I did notice that there were several variations of MAPI type files....do I need to replace them all?

Help!?

Timid Wild One said...

Thank you so much! Every other fix suggested online was way too complicated for someone like me :) heh. This was so easy and worked right away. You rock!

Anonymous said...

Worked great! Thanks!

Anonymous said...

I'm working to get this added to the BlackBerry Technical Knowledge Center. (BTSC)

Thanks for the information!

Anonymous said...

This worked great for me as well! And it also solved my problem of not being able to "send" spreadsheets as e-mail attachments directly from Excel 2007 using the Outlook 2007 mail client.

Anonymous said...

Beautiful, thanks!

Anonymous said...

THANK YOU!!! I too spent way too much time attempting to fix this with my Storm. I found this post and it works again!!! Your a lifesaver!

Doug said...

This worked great for my 0x3b21 error. Windows xp SP3 with Outlook 2007 SP2, Blackberry desktop software V5, Blackberry Storm. Thank you so much for the help.

Anonymous said...

Thank you so much. I've been dealing with error for over 2 months now. Your the Best!!

Anonymous said...

Thank you, this worked for me as well; it must be a very common problem.

Anonymous said...

Access denied trying to rename it in Win7. Running from Admin cmd prompt.

Anonymous said...

I couldnt fix this issue on my BB Tour by deleting the mapi32dll file and recreating a new one. I worked on it for almost 24 hrs and found a fix. If nothing works, you can fix this issue (Error - No Msg Stores Found) by simply deleting your current Outlook profile and then recreating a new one. Check out the article for doing so:

Adding/Recreating a Mail Profile | HowTo-Outlook

I deleted and recreated a new profile and Voila, ver 5.0 of Desktop Manager seamlessly Syncs with my Outlook 2003.Good luck to all.

Anonymous said...

Thanks much! I had to right click and run the fixmapi file as an administrator but after that everything worked quite fine.
~K

Anonymous said...

This is still working!!!! You Rock

T.E. said...

This was so simple but you had to know how. A genius you are!!

Tim said...

No joy here - just keep getting the same error message :(

Anonymous said...

I, like Tim, continue to get the error message despite following the instructions...I thought it was because I was running the beta 2010 version of Outlook using desktop manager v5.0.1 and the bold 9700 but my colleague doesn't to seem to have any issues.

Anonymous said...

hi,
I done with this guide but problem still there!
Anyone has the same issue?

Anonymous said...

I done by the guide but the issue still stay there:(
any other way?

Geek_Teach said...

For those dealing with the permissions issue (Vista & 7) you have to change the owner on the mapi32.dll file, then you can give yourself Full Control to the file giving you the ability to rename or delete that file. (Unfortunately this fix did not work for my setup Vista/Storm/Outlook 2010 Beta - not sure what to try next.)

Irving said...

I have the same issue with Geek_Teach. I managed to rename and recreate the mapi32.dll (after following Geek_Teach suggestion to take ownership of the file) but still got the same error.

From what I searched, it seems that another issue is the Desktop Manager expects the presence of .PST file. I don't have .PST files, because I'm connecting my Outlook to my corporate Exchange. Therefore, I have .OST file.

My setup is quite similar to Geek_Teach: Win7, Office 2010 Beta, and Bold 9700.

Any suggestions is welcome.

The Get Paid Daily Guru said...

I'm having the same setup as Irving. I have the exact same software config as Irving also: Win7 Ultimate, Office 2010 Beta, and Bold 9700. I actually just got my Bold 9700 yesterday but was having the same problem with my BB 8800.

This really needs to be fixed by whoever is responsible. This is crazy.

Sean said...

Hi,

Unfortunately, I am having the same problem with the following configuration: Win7 Ultimate, Office 2010 Beta, and BB Curve 8520. I am able to get it to synchronise with Yahoo! but not with my Outlook.

I have attempted at renaming the mapi32.dll to mapi32old.dll and ran fixmapi. No change, still the same issues.

Please help

pmac said...

I'm having the same problem after trying your fix. I'm running DM 5.0.1, Outlook beta 2010, Win 7 Prem.

Elliot said...

I still have the error as well, Windows XP, Office 2010 Beta, BB Pearl 8130.

Big Al said...

No luck here either. I'm running Windows 7 and Office 2007. Also in an enterprise environment. Tried the map32.dll fix which didn't work. Noticed a lot of people who say they can't get it to work are also running Win 7. Coincidence?

Anonymous said...

Ever since I downloaded the outlook 2010 beta version as well as the windows 7 ultimate (from Vista), I cannot sync my blackberry 9630 to my outlook. I keep getting "message store error" I have tried to change the mapi32dll. solution but I am unable to get around the TrustedInstaller permission settings within Windows 7 Ultimate. Any suggestions? PLEASE!!

Anonymous said...

Any fixes yet? Same problem w/MSO10.

Chuckl said...

I tried the fix and like everyone has said, "It was really easy to follow the instructions and re-create the mapi32.dll file." However, it didn't solve my "no stores" issue. Like a couple of other writers, I too am using M/S Office, Outlook 2010 beta. I recently upgraded my BB 8310 Curve to a BB 9700 Bold. I can still sync the 8310, but I get the "no stores" error with the 9700 when trying to configure the Desktop Manager.

I hope someone with a much larger brain than mine can resolve this problem.

Fred said...

Works for Win 7 and outlook 2007

Gabo said...

For all of you who are having trouble with the "TrustedInstaller" thing here is how you can rename the file with your Administator"s" account...

1: Make sure your account is under the "Administrators" group (control panel | user accounts | change account type).

2: Run cmd.exe

3: Type into cmd this commands:
3.1 takeown /f c:\Windows\System32\mapi32.dll
3.2 icacls c:\Windows\System32\mapi32.dll /grant Administrators: F
3.3 icacls c:\Windows\System32\mapi32.dll /grant Administrators: W
3.3 rename c:\Windows\System32\mapi32.dll mapi32.dll.old

4: Now run fixmapi.exe

5: Refresh your System32 window (F5)

6: you are good to go...

Hope this helps!

@gaboquin

Cheers!

Anonymous said...

sorted my problem - ta

Rajiv Renu Silver Anniversary said...

I am using Windows 7 Ultimate and Outlook 2010 Beta. I have been struggling with the Desktop Sync Error. I continue to get "No Available Message stores". I have tried deleting and regenerating mapi32.dll file using fixmapi.exe. This has not helped. Blackberry team needs to come with a easy fix for this problem.

Anonymous said...

I am in the same boat as the last few people. This is a very annoying feature and i doubt ill buy a blackberry again since the company obviously cant fix the problem.

nsyahmi said...

rajiv,

same problem occured here. i m using windows 7 and outlook 2010 beta. the suggested solution failed for me.

Anonymous said...

I tried all of the above and none of it worked. I ended up re-installing my Outlook 2007 from my Outlook 2010. Not what I wanted to do but it was worth a try. I also re-set my Blackberry configuration for my new Curve 8530. It worked and everything synced. Just too bad I had to do that, but I can't afford to not be able to back up my phone, contacts, calendars. What waste of so many hours on this! I can't believe a company as good as Blackberry would go so long in not fixing this problem. Thank you for all of your help though!

Alain's Blog on Gmail said...

cannot rename MAPI32.dll in windows 7 with office 2010. so kindda blocked at the first step..

runningsheep said...

In response to Gabo, this sounds like exactly what I need to do, and I am absolutely 100% listed as an administrator in User Accounts, but command prompt still returns the error 'The current logged on user does not have ownership privileges on the file ...

Why does it always have to be 5% beyond my ability?!?!?!

Just in case it helps, as everyone else seems to be adding it, I'm running Vista Home Premium, Outlook 2010 Beta and Desktop manager 5.0.1

Chuckl said...

This "fix" has been posted around the net on other BB forums. While it may work for some, it's not a universal fix and it hasn't worked for me.

I running M/S XpPro and M/S Office 2010 beta. While Desktop Manager worked fine with my 8310 Curve, my upgrade to a 9700 Bold has been a problem- - no syncing due the "store" issue. Last info I got from RIM was a rather cold, "We don't test our products comparability with beta software." Well RIM, according to Microsoft, they are about to release to manufacturing, so you better be getting with the program. Otherwise, I know at least one ardent Blackberry user that going to acquire a "Droid!"

Anonymous said...

Here is a great solution to get around the TakeOwnership problem...but...I am running W7 and Outlook 2010 and still having the syncing problem after renaming MAPI32...Help....

http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/

Anonymous said...

Does not work. Really sad that BB has does nothing about it.

Anonymous said...

Hello, sounds a great solution, I have Win 7 and Beta 2010, with desktop 5.o.1 and was workin perfectly win my BB 8120, I changed device for a 8900 and then I had the problem, I have tried all proposed information without result.

Anonymous said...

I have W7 and Outlook 2010.

ATT admin sent me link to this blog.

I followed all instructions. resulted in new mapifile.

Still no fix.

arrgghhh

Eric Cuadra said...

DID ALL OF THIS.

no avail.

=/

PLEASE someone help

Kit said...

My BlackBerry/Outlook synchronization broke after I replaced my defective BB with a new, identical device. I tried this MAPI32.dll fix (it was a bear trying to take ownership of the file!) and unfortunately it did not work. I tried other fixes as well and finally found one that worked for me. This requires that you have the ability to downgrade to or install Office 2007 on your machine.
1) Downgrade to Office 2007 (uninstall 2010, reinstall 2007).
2) Make sure your BB synchronization is working correctly (may involve reinstalling Hotmail Connector, BB Desktop Manager, or who knows what else)
3) Upgrade to Office 2010
4) Cross your fingers and see if your sync still works. :)

STEPHEN C said...

First of all many thanks for tackling this insane problem. I became very depressed when I read all the other forums that simply said "there is no fix, nor will there ever be" OUCH! Delighted to see many with fixed problems, I am one where I did all the MAPI32 regeneration stuff and very sadly it dod not work. Still the same "message stores" problem. It may be my combination of brand new Windows 7 and brand new (official) Outlook 2010 (not Beta). It's funny how nearly all the posts are criticizing RIM - well, I would also - but equal scorn should be poured on Microsoft. I can tell you that the (VERY EXPENSIVE) 3 DVD version of Office 2010 does not even fully install properly! THIS IS A KNOWN ISSUE and MS are doing just as little to fix it as RIM are the sync problem. In fact it is worse - and could there be a connection here.... the part of Office 2010 that does not install from Microsoft's own DVDs is CONTACT MANAGER...... This is a known and unfixed MS issue.

So, since one of the key sync items between BB and Office is Contacts..... well just a thought???

Finally does anyone have any further ideas? I'm grateful to KIT for the idea of downgrading and upgrqding 2010-2007-2010 - I'll try it!!!

STEPHEN

STEPHEN C said...

AWESOME!!!!!

Thank you so much!!! The fixes above have solved the problem! A while ago I posted that I was going to go away and try Kit's fix of downgrading and upgrading from Office 2010 to 2007 and back again. This worked, if you follow what Kit says above. ALSO I had already applied to original fix of changing the .DLL file. So, I can't comment as to whether the downgrade/upgrade solution would have worked on its own....SO my own advice would be to do BOTH, if you are in the same situation as me and have clean install of Windows 7 and clean install of Office 2010. Luckily I already have a copy of Office 2007 so for me the downgrade/upgrade was a breeze. All else I can say is I'm SO pleased and thanks to you both for your help!

STEPHEN

jkuchtaofmi said...

I had many of the same issues as everyone here. Running Windows 7 Ultimate, Outlook 2010 (not Beta), and Blackberry Desktop manager 6.0. I kept on getting unknown error when my phone tried to update my Outlook calendar. Everything else worked except my device could not update the calendar in Outlook. I did the rename the mapi.dll thing here and rebuilt it. I restarted my laptop AND I pulled the battery on my Blackberry. Everything works now! Weird. I did not do any of the drastic things some people did here, like downgrade to Outlook 2007 or create a new profile. My fixes were easy. Good luck!

Tristan said...

I have just bought a BB Torch, I already have a BB Curve that I sync and works still but I can't configure the blackberry torch, I get the no available messages stores error.

Does anyone know why my old blackberry works and not the new one?

I have XP and office 2010, which I dont' recommend you buy because the search on it is so so slow compared to 2007 by the way.

Anonymous said...

I am having the same problem but with syncing to yahoo auto sync to outlook 2010. Any iodeas on how to fix it?

Thanks