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Sunday, December 21, 2008

Outlook 2007: The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook

Admittedly, I am not the biggest fan of Microsoft Office 2007. It has definitely cause me my share of problems including just a couple:

- General sluggish performance on Outlook 2007 with Exchange cached mode.
- In PowerPoint 2007, any file I save in the old PPT extension rather than the PPTX format yields a file size of 2MB minimum. So much for backwards compativility.

But the past couple of weeks, I have had an interesting message appearing at random occassions -- that I've counted three times now. Two times when my Thinkpad T61 has woken up from sleep mode, and another time when I have switched network connections.

The message:
The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook.

The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook.

Of course the message is a little daunting -- what in the world did the Exchange System Administrator do to my mailbox? Were my size limits changed? Was my mailbox moved? Had my Outlook Offline file (OST) for Exchange cached mode corrupted again?

I had no idea. I just exited Microsoft Outlook 2007 and was on my merry way. After it happened for the third time in a couple of weeks, I decided to look around a little to see what the problem might be.

My conclusion after a little research? I still have no idea, but likely it has something to do with flakiness between my Outlook 2007 client and the Microsoft Exchange server. I can find references to this problem when you Administrator moves your mailbox between two servers (possible in my case), when there is a difference between Exchange Front End Servers and Backend Server (2003 / 2007) -- and that is about it in terms of what I have found.

Update: Microsoft has provided a hot fix for this and several other issues. You can download it here:

Other issues that the hotfix fixes:
Issues that the hotfix package fixes
This hotfix package fixes the following issue:
952001 ( ) You cannot open Macintosh binary attachments in Outlook 2007 after you install security update 945432

This hotfix package also fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:
- Outlook 2007, you create an application that performs the following functions:
The application creates a search object by using the Application.AdvancedSearch method.
- The application listens for the ItemAdd event in the results collection.
When you run the application in Outlook 2007 in Cached Exchange Mode, the ItemAdd event is not fired.
- Your Microsoft Exchange Server mailbox is migrated to another Active Directory directory service forest by an Exchange Server administrator. Then, you use Outlook 2007 to connect to the server that is running Exchange Server. When you do this, you receive a message that resembles the following message:
- Microsoft Exchange administrator has made a change that requires you quit and restart Outlook.
- After you click OK, the Outlook window disappears. However, if you open Task Manager, you see that the Outlook.exe process does not stop.

In Outlook 2007, you import distribution list members from Windows Address Book by using a Cached Exchange Mode profile. Then, you start Outlook 2007 by using a new Cached Exchange Mode profile. When you do this, the distribution list members are changed.

In Outlook 2007, you try to add a recipient to a meeting request. When you do this, you notice that the recipient's free/busy information is unavailable.
In the Japanese version of Outlook 2007, you try to search the Contacts address book for a contact. If the name of the contact begins with the characters whose low byte is 0 in Unicode, the contact is not displayed.

You upgrade Microsoft Office Outlook 2003 to Outlook 2007. In the first 24 hours after you do this, you cannot view the contacts' free/busy information.

Additionally, when you try to set the "Out of Office Assistant," you may receive the following error message:
- Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later.

This problem occurs because Outlook 2007 cannot connect to the Autodiscover service in Microsoft Exchange Server 2007 until approximately 27 hours after the upgrade process is complete.

In Outlook 2007, you accept a task request. When you do this, you unexpectedly receive the following message:

The spelling check was stopped before it finished. Do you want to send anyway?

Has anyone else encountered anything more interesting or ways to stop the message? If so, let me know with a comment.


Bendz said...


Interesting findings in powerpoint and ms exchange.

I've got no idea. Whenever I've got errors in microsoft products, just i reboot the machine. :(

Nice blog and happy blogging.

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