Lost the music you purchased from iTunes?
Had your computer crash and you lost all your iTunes Music and Videos?
Lost your iPhone or iPod Touch apps?
Wanted to redownload your iTunes music?
If the answer to any of these questions is yes, then this is the article for you. I recently somehow misplaced a number of the purchases from my iTunes account on my switch between Windows XP, MacOS X, and a couple of iTunes reinstalls due to crashes.
I was looking to recover the downloads, but when I logged into my iTunes account, there was no way to do so. And some of the articles and information I found didn't make it look good. And according to Apple's website, a purchase of an item only entitles you to a single download of the content.
Here is the snippet:
Buying a song, video, iPod Game, or album from the iTunes Store entitles you to download it a single time. If you want to download it again, you must purchase it again. You can copy downloaded content between authorized computers.
Important: Make a backup of the content you purchase. In case of data loss, including hard drive failure or replacement, accidental deletion, and so forth, you'll be able to restore it from the backup. See "How to back up your media in iTunes" for instructions.
After reading this, you might think that you're out of luck if you lose any of your iTunes music, songs, videos, games, or albums. However, there is a way that you can go about downloading all the content if you follow the instructions below:
First, browse to Apple's support website. Choose "Purchase(s) - Missing" and then choose "My hard drive crashed / all of my purchases were erased"...also, I would recommend entering in some very friendly text like the below will be helpful.
My hard drive crashed without a current backup and I lost all of my previous purchases. Could you please enable my account to re-download? I will make sure to take a backup this time. :-)
Here's my support incident.
Now all you need to do is wait a day or so until Apple Support gets back to you and lets you know that they've done a one-time favor for you and re-enabled all the download for your account. Good news, you're in business.
Go to you iTunes and if you're like me, you'll see the screen below enabling you to re-download all of your music once again!
In just a few minutes all of your music, songs, videos, games, and albums will be re-downloaded, so you did not lose anything. Just make sure you make a backup this time. :-)
Saturday, July 11, 2009