Is your Wii game disc or DVD not playing correctly?
Has the game disc been sitting out for an extended period of time collecting dust?
Is it freezing or experiencing other erratic behavior?
If the answer to the any of the above is yes, then this is the post for you where you will be walked through Nintendo's official game clean instructions.
Fingerprints, smudges, and other foreign material can interfere with a game disc being properly read by the Wii console. Please use the information on this page to properly clean a dirty Game Disc.
Before getting started, it is recommended that you get the Nintendo Wii Lens Cleaning kit. It's only $9.99, and you get get it from Amazon.com by clicking here to help keep your Nintendo Wii lens free of dirt and debris.
|This post is one of several on how to fix problems with your Nintendo Wii. To see the entire list, click here for the Nintendo Wii Repair Guide.|
With the cleaning kit, it makes the process much easier and we are ready to get started. As an important note, please remember:
* Use only: straight strokes when wiping the disc (do not use a circular motion).
* Use only: a clean, soft, cotton cloth (do not use paper towels, facial tissue, etc.).
* Use only: water (do not use soap or any other cleaning solution).
* Do NOT use: solvents such as: benzine, window cleaner, paint thinner, anti-static aerosol spray or abrasive cleaners.
* Do NOT use: machines designed to clean discs or remove scratches. These types of devices could damage the surface of the disc.
Here's how you can properly cleaning a game disc:
1. Dampen a portion of a clean, soft, cotton cloth, using only plain water lightly. Do not over saturate or soak the cloth.
2. With the damp part of the cloth, use straight strokes and wipe the bottom of the disc (non-labeled side) from the inside rim to the outside rim. Do not wipe in circular motion. Please see image below for proper cleaning technique.
3. Using a dry part of the cloth, use straight strokes and wipe from the inside rim to the outside rim. Repeat if necessary.
4. After all of the water has been removed, let the disc sit for at least two minutes to completely dry before inserting it into the Wii console. Do not use a hairdryer, heatgun, or any other heating device to accelerate the drying.
5. Try to play the game to see if the problem has been resolved.
If the problem has been resolved, be sure to properly take care of your game discs by storing them in their plastic cases in order to help prevent your discs from becoming dirty or scratched. Storing games in cases other than the ones they came in, or storing them outside their cases, may damage the disc. Do not leave them sitting out for extended periods of time.
If the same problem continues, the cause is likely damage to the disc. Use the disc replacement policy to determine how to get your game replaced.
If the game never worked or you are discovering errors in areas you have entered for the first time, it is possible that the problem could be with the system or the disc. (The system may still be the problem even if the disc shows some signs of damage.) Please call 1-800-255-3700 to discuss possible repair options.
As I mentioned earlier, if you are occasionally experiencing disc read errors, you may want to consider purchasing the Wii Lens Cleaner. Using the licensed Wii Lens Cleaner can help keep your Wii's lens clean from foreign material, which may help prevent these errors from worsening over time. For more information on this product, click here.