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Tuesday, November 10, 2009

How To: Prepare and Return Playstation 3 (PS3) for System Repair

Having the Blu-Ray player in my Playstation 3 (PS3) die a couple of weeks ago was a big bummer. Not only could I not play games, DVDs, or Blu-Ray movies, but my PS3 was out of warranty meaning that I needed to spend $150 to have it fixed.

Despite the loss of $150, Sony (SCEA - Sony Computer Entertainment America Consumer Services Department) makes it really easy to return your Playstation 3 system to them. About 5 days after placing my order, a pre-packaged box arrived at my door that was ready to have my system packed in.

Empty box my Sony Playstation 3 PS3 went will go into before being sent off for repair

But, before we get too far ahead of ourselves -- there are several steps we need to perform with the PS3 before disconnecting and shipping it. Most importantly, we need to backup the data, then deactivate the user, and then finally delete your local users since once the Playstation 3 is serviced, it will be returned without any of the original data.

Let's start with the backing up of the hard drive. In most cases, you will need an external hard drive (USB) to backup the hard drive. If you do not have one, you can order one pretty cheap from Amazon.com by clicking here.

Once you have your USB 2.0 hard drive for your Playstation 3 (PS3), you need to plug it in, and make sure it is recognized by your PS3. This can be a little tricky to be honest given some of the limitations with what the Sony PS3 will recognize. If you are struggling with this, I posted a how to guide that you can access by clicking here.

Finally, you are ready to perform the backup or take a drive image of your Sony Playstation 3. It entails several steps, that I've documented in a separate guide that you can access by clicking here.

Now that you have finally backed up your Playstation, we're ready to take the next steps.

The next step is to deactivate your Playstation 3 from the PlayStation Network. In order to do this, on the XMB go to the Playstation Network and Sign in by pressing 'X'. Next, scroll to Account Management on the XMB and press 'X'. Then highlight the System Activation icon and press 'X'. Highlight the PS3 System and press 'X'. You'll now receive a pop-up and select the type of content you do not want your system to use. (I started with game and then repeated with video.) Highlight Deactivate System and then press 'X'. An acknowledgement apprears, press 'X' to complete.

It is recommended that you repeat it for video.

Next, it's time to delete all the users. To do this:

On the XMB, go to (Users) and sign in to each user account. With the user name highlighted, press the button. Select "Delete" and press the button. The message "If you delete the user, saved data for the PlayStation 3 format software, messages, and bookmarks will also be deleted. Do you want to continue?" will appear. Highlight "Yes" and press the button. You will receive a confirmation message "Are you sure you want to delete the user?" Highlight "Yes" and press the button. The user will now be deleted. Repeat for all users.

Now we need to format the hard drive. To do this:

Go to (Settings) > (System Settings) and press the button. Highlight [Format Hard Disk] and press the button. The message "Do you want to format the hard disk?" will appear. Highlight "Yes" and press the button. The hard drive will then be formatted.

Now we're ready to pack and ship. The packing and shipping instructions that came in the box were simple and easy to follow.

It takes only 5 minutes to pack and prepare your Sony PS3 for service shipment with the instructions from Sony (SCEA). Make sure to take up the box good!It takes only 5 minutes to pack and prepare your Sony PS3 for service shipment with the instructions from Sony (SCEA). Make sure to take up the box good!

With the Sony Playstation 3 packed and ready to ship, take it to you nearest UPS store to drop it off with the prepaid return label. Hopefully, in just a couple of weeks your PS3 will be serviced, repaired, and as good as new. I can't wait for mine to return!With the Sony Playstation 3 packed and ready to ship, take it to you nearest UPS store to drop it off with the prepaid return label. Hopefully, in just a couple of weeks your PS3 will be serviced, repaired, and as good as new. I can't wait for mine to return!

4 comments:

Tim W. said...

Hi Ken,

I also have a first gen 60GB PS3. I replaced the 60GB HDD with a 250GB HDD and I was thinking, if I ever do have to get the system repaired, would it be easier to just swap back in the original HDD and reformatting it instead of using the current 250GB drive? This way, I would not lose any saves from games that can't be copied and an easier restore when I get the system back.

I'd take the rest of the steps still but it'd possibly save a few steps on the backend when getting it back.

What do you think?

Ken Hanscom said...

Tim...I think that'd be a good idea if you have the original drive still to put it back in. Could definitely save you some time when it returned.

-Ken

Anonymous said...

hey guys, im also returning my ps3 to sony to get ir fixed, i already got the box and the pink slip , my question is... how do i fill it out, the part with the white boxes where you put the serial number of your order, i just have 10 numbers, i dont know how to put it because there are 11 boxes, one separate from all, soo how didi you guys did it ?? please tell me ... its urgent.. email me at, juliofootballz71@hotmail.com , or posta coment here please

John_J_Austin said...

Yo guys I have a PS3 250GB/00 I bought it from Amazon.com used and it needs to be repaired how much will it cost and where on Sony's Website is the form to get this service?