This can be the most frustrating problem for us when we are playing games on our Nintendo Wii. That being said, occasional lockups with video games can happen from time-to-time and do not necessarily indicate a need for repair or replacement of your Nintendo Wii gaming system. If you are experiencing frequent lockups, or a particular game always locks up in the same area, please see the information below – as it could be a larger problem..
Most importantly, please make sure you are using only licensed accessories. Unlicensed products and accessories do not undergo Nintendo's testing and evaluation process. They may not work at all with our game systems, and they may have compatibility problems with certain games or accessories. This could be the cause of erratic or unexpected behaviors, including game lockups.
|This post is one of several on how to fix problems with your Nintendo Wii. To see the entire list, click here for the Nintendo Wii Repair Guide.|
If a game freezes while playing, usually power, reset, and eject buttons will not respond to the problem. Try unplugging the AC Adapter from the back of the console, then check the air vents to make sure they're not being blocked, causing the erratic behavior.
If you are still experiencing this issue, what to do will depend on how many games this issue is occurring with. How many games are you having this issue with "freezing"?
If this happens with just one particular game
1. Check out Nintento's list of specific games to see if there is a known issue with that particular title.
2. Check the bottom of the Game Disc (the side without any labels or writing) for any dirt or damage (such as cracks, scratches, etc.).
o If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced. Please click here for Nintendo's Game Disc replacement options.
o If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc by using my cleaning guide by clicking here. If the problem persists, the Game Disc will need to be replaced. Please click here for Nintendo's Game Disc replacement options.
If after trying the above information you are still experiencing lockups with and you only have one only game disc, please click here for game disc replacement information.
* If more than one game experiences freeze at specific locations during game-play:
1. Try cleaning a few of the game discs using our recommended method and re-test to see if the situation has improved.
If after trying the above information you are still experiencing lockups with multiple games, please call 1-800-255-3700 for assistance.