Actiontec MI424WR Failed Power Adapter with Wireless Light Only - FiOS

I recently experienced an issue with my Actiontec MI424WR IPTV gateway router. And, as many of us who use FiOS or other broadband services, this particular Actiontec router is the router of choice due to the Fiber-to-the-Home (FTTH) design.


This particular issue ended up with me needing to request a replacement MI424WR for my home having a disabled Internet service for two days. So, what happened?

I arrived back from a business trip and powered up my computer to get caught up on email, blogging, and all of that other fun stuff. Once Vista Ultimate finished the loading process, I noticed that the globe, indicating Internet connectivity did not show and my Network and Sharing Center showed it as "Local Only."

I took a quick look at my Actiontec MI424WR and it was behaving very oddly. The light for wireless connectivity was on and flashing so quickly it appeared to be a little dim. In addition, no additional lights were on -- no Power, no Ethernet WAN, no COAX WAN, no Internet, or Coax LAN. Only the lone quickly flashing wireless connectivity light flashing.

I figured the router just was in a bad state. I went through the standard practices of turning the router off and on. No luck. Then I unplugged it for 60 seconds. Still, no luck. Try the reset button? The MI424WR router still did not respond.

I came to the conclusion that either the AC Power Adapter was bad or the entire router itself had gone bad. Then I made a quick call (no hold, wow!) to Verizon FiOS support. During the call, the agent mentioned that the MI424WR power supply AC adapters had been failing at a higher than expected rate. But, that he would send me both a router and a new adapter just to make sure.

The new router arrived within two days, and my connection was back to normal. Great service from FiOS Internet (I have not had the same experience with FiOS TV).

What was the problem? Appears to be another documented Power Supply issue with Actiontec MI424WR routers. The new power supply worked great on my old router.

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ActionTec MI424WR Default Password and Reset Information

Today I needed to make some quick updates to my Verizon FiOS Internet service, specifically with the ActionTec MI424WR (or MI424-WR) router that Verizon gives you as the default fiber-optic broadband router for their FiOS service. Depending on how long ago you had your router installed, it is very possible that you may have forgotten the default username and default password for the ActionTec MI424-WR broadband router. In my case, that is exactly what I did.

So, after a few minutes of Googling, I was able to locate the exact information on the internet and wanted to post to make it easy for anyone who is looking to find.

First, let's talk about the default username and password. The default username for the Verizon FiOS ActionTec MI424WR broadband router is "admin" and the default password is "password". In many cases this might not work for you as the the technicians that install them often change them from the defaults. You may also want to chech and see if the default password of "password1" works for your installation as it is a common setting.

So, what do you do now if the defaults do not work for you? The easiest method to figure out the password would be to reset the ActionTec MI424WR to the default settings in order to restore the default username of "admin" and the default password of "password". In order to do this, locate the reset button on the back of your router (shown in picture below circled).


From there, find an object similar to a paper clip and depress the button for at least 10 seconds. I recommend 30 seconds to be safe. From there, wait approximately 30 seconds for the router to reboot and then you will be able to access the router via you internet browser at http://192.168.1.1 with the default username of "admin" and the default password of "password". Warning, of course any of your custom setting will be lost by performing this action!

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